Psychiatric Emergency Services

Skilled, compassionate support for individuals facing a crisis, where it’s needed, when it’s needed.

Counselor and client in Psychiatric Emergency Services

Too often people experiencing mental health or emotional crises feel alone, but Advocates Psychiatric Emergency Service (PES) team is always available to offer skilled, compassionate support and connections to resources and services during difficult times. Our multidisciplinary staff provides mobile crisis intervention where it’s needed, when it’s needed – 24 hours a day, 365 days a year, at Advocates clinics, in homes and schools, or other community settings.

Our approach to crisis stabilization and resolution focuses on engaging individuals and, when appropriate, family members or other supportive people in their lives. Together we coordinate the most effective and personalized treatment as soon as possible. A team of nurses, social workers, peer specialists, and mental health providers prioritizes personal preferences, goals, and safety, while respecting cultural diversity. Advocates PES serves individuals of all ages in 30 Boston communities, regardless of ability to pay.

We strive to meet individuals in the least restrictive setting possible, making every effort to honor dignity, respect rights, and provide as many real choices as we can. To that end, hospital emergency rooms are limited to special circumstances, based on risk factors and requests by the individual.

Individuals in crisis are not alone – Advocates is ready to help. We believe early and effective intervention paves the road to recovery and growth.

If you are experiencing a mental health or emotional crisis, please call (800) 640-5432 to speak to an Advocates crisis clinician. We are available to help 24 hours a day, every day.


Communities We Serve

East Area

Acton, Arlington, Bedford, Belmont, Boxborough, Burlington, Carlisle, Concord, Lexington, Lincoln, Littleton, Maynard, Stow, Waltham, Watertown, Wilmington, Winchester, Woburn

West Area

Ashland, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Natick, Northborough, Sherborn, Southborough, Sudbury, Wayland, Westborough.

Eligibility

We contract with and accept most MassHealth and most private health insurance plans. No one residing in the communities we serve will be denied services, regardless of ability to pay.

Related News/Updates

Community Conversation on Mental Health Services Available in Framingham

Mayor Spicer held the conversation in order to help erase the stigma surrounding mental health, but also to make the public aware of the resources at their fingertips they may not have known about.

Framingham Community, Mayor Spicer, Welcome The Living Room

Approximately one in five adults in the U.S. experiences a mental health challenge in a given year, according to the National Institutes of Health. In MetroWest Massachusetts, adults experiencing mental health crisis have a new choice of where to turn for help: The Living Room