When you or a loved one are experiencing emotional, mental health, or substance use challenges, it can be difficult to access and coordinate the support you need. Advocates Community Behavioral Health Center (CBHC) makes it easier, providing routine appointments, same-day access for urgent issues, and 24/7 crisis intervention for people of all ages.

At our CBHC locations in Framingham and Waltham, our caring and compassionate team will provide you with skilled, culturally competent care. Whether you are seeking routine counseling or an emergency room alternative, our Community Behavioral Health Center can help!


On-site and Mobile Crisis Intervention

Our team is available 24 hours a day, 365 days a year to provide support during mental health and substance use crises. During difficult times, we offer sensitive, respectful, and personalized support tailored to the needs of children, teens, and adults. Services are provided at our offices or in your home, school, or other community location, so you don’t have to make an unnecessary emergency room visit.

Community Crisis Stabilization (CCS)

Community crisis stabilization is short-term, safe, and structured crisis treatment offered in a community-based program for people with mental health and/or substance use disorders. CCS serves as a less restrictive, voluntary, overnight alternative to inpatient psychiatric hospitalization. Adult services are offered at our Framingham location, and we are working with Wayside Youth & Family Support Network to establish youth services at their nearby Framingham campus. Transportation from Waltham and between sites is provided, as necessary.

Individual, Family, and Couples Counseling

We offer traditional talk therapies, cognitive behavioral therapy, play therapy, and other evidence-based approaches tailored to support people of all ages, while prioritizing individual needs and preferences.

Group Therapy

Group treatment can create a sense of belonging and provide a safe place to practice new skills. We offer a variety of groups for people of all ages with a range of needs including life skills, anger management, addiction, and more.

Rapid Access to Flexible Treatment (RAFT) Program

The RAFT program is for people ages 12-17 who are experiencing significant behavioral health challenges. With the RAFT program, you get timely access to a comprehensive array of behavioral health professionals, including therapists, child psychiatrists/advanced practice registered nurses, registered nurses, and care coordinators. Many services are available, including group and individual therapy, medication, care coordination, and wellness education. To learn more, call (508) 661-2020 ext. 0426 or email RAFT@Advocates.org.

Certified Peer Specialist Support for Emotional and Mental Health Challenges

We believe that people change and grow in connection with others. We also place tremendous value on the life experience of people who have had their own mental and emotional health challenges. We employ a robust team of peer specialists who use their expertise and their own personal stories to instill hope in others and demonstrate that recovery is possible for everyone.

Psychiatric Assessment and Medication Management

As part of a comprehensive treatment plan, we offer psychiatric assessments and psychiatric medication management.

Substance Use Treatment, including Medication Supported Recovery

Advocates offers many programs and treatment options, including medications such as buprenorphine and naltrexone, for people struggling with addiction so they can embark on a path to recovery.

Certified Recovery Coach Support for Substance Use Challenges

Recovery coaches are professionally trained to use their own lived experience with addiction to support others. Recovery coaching provides non-clinical support, helping people in recovery to live fulfilling lives. Recovery coaches assist with navigating systems of care and exploring community resources.

Care Coordination

Coordinating all facets of care can be overwhelming. Our team supports people with health-related needs such as securing housing or food, scheduling health appointments and setting up related transportation, and more.


Service Locations

1094 Worcester Road, Framingham – (508) 661-2020

675 Main Street, Waltham – (781) 893-5110

CBHC services are also provided in community locations such as schools and homes.

Routine and Urgent Service Hours

Monday through Friday, 8 a.m.–8 p.m.

Saturday and Sunday, 9 a.m.–5 p.m.

Crisis Service Hours

24 hours a day, 365 days a year


Our Community Behavioral Health Center serves people who reside in the following communities:

Acton, Ashland, Arlington, Bedford, Belmont, Boxborough, Burlington, Carlisle, Concord, Framingham, Holliston, Hopkinton, Hudson, Lexington, Lincoln, Littleton, Maynard, Marlborough, Natick, Northborough, Sherborn, Southborough, Stow, Sudbury, Waltham, Watertown, Wayland, Westborough, Wilmington, Winchester, Woburn

We accept MassHealth, Medicare, and most private insurance plans. To find out if we are in your network, please contact your insurance company or contact us at CBHCInfo@Advocates.org.

Please note that our Mobile Crisis Intervention services are available to everyone, regardless of insurance or ability to pay.


Services are offered in all languages, including American Sign Language.



(800) 640-5432


CBHC staff provide on-site and community-based behavioral health services to area residents. As part of our comprehensive, integrated care team, staff work alongside psychiatrists, care coordinators, nurses, recovery coaches, and others to provide high-quality, culturally competent, compassionate care to the individuals and families we support. 

Learn more.


Related News

Congresswoman Katherine Clark Visits Advocates


Congresswoman Katherine Clark recently visited the Advocates Community Behavioral Health Center (CBHC) made possible by her work. The Center, which is located on Route 9 in Framingham, was renovated and opened thanks to Community Project Funding secured by Clark.

Advocates CBHC Featured on Chronicle

WCVB's Chronicle recently aired a segment about the Massachusetts Department of Mental Health's efforts to expand access to mental health care.